Everything you need to know about our products, shipping, returns, and more.
Orders are processed within 1–2 business days. Once shipped, delivery typically takes 3–7 business days depending on your location. You'll receive a tracking number via email once your order ships.
Yes! We offer free shipping on all orders over $35 within the continental USA. For orders under $35, a flat rate shipping fee applies at checkout.
Currently, we ship only within the United States. We're working on international shipping options and will announce them soon.
Absolutely! Once your order is shipped, you'll receive a tracking number via email. You can track your package directly through the carrier's website.
We accept returns on unopened, unused items within 30 days of delivery. Items must be in their original packaging. To start a return, email us at customercare@allthebestimports.com with your order number.
Simply email us at customercare@allthebestimports.com with your order number and the item(s) you wish to return. We'll provide you with return instructions and the return address.
Once we receive and inspect your return, we'll process your refund within 5–7 business days. The refund will be issued to your original payment method. You'll receive a confirmation email once it's done.
Each backflow incense cone burns for approximately 20–25 minutes, creating a beautiful waterfall smoke effect. Burn time may vary slightly depending on the fragrance and environmental conditions.
Yes! Our incense cones are made with natural ingredients and produce minimal smoke. However, we recommend using them in a well-ventilated area and never leaving burning incense unattended.
We offer 11 sacred fragrances: Sandalwood, Nag Champa, Jasmine, Oudh, Eucalyptus, Dragon's Blood, Lavender, Tea Tree, Palo Santo, Ocean, and Lemongrass. Each one is crafted to support different moods and intentions.
Yes! We sell both backflow incense cones and burner sets. You can purchase replacement cones in any fragrance without buying a new burner.
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All payments are processed securely through encrypted gateways.
Absolutely. We use industry-standard SSL encryption and partner with trusted payment providers. We never store your full credit card details on our servers.
No, you can checkout as a guest. However, creating an account allows you to track orders, save your shipping information, and earn rewards (coming soon!).
Yes, we do! We love partnering with yoga studios, wellness centers, boutiques, and healers. Please email us at wholesale@allthebestimports.com with your business details, and we'll send you our wholesale catalog.
For larger wholesale orders, we may be able to create custom fragrance blends. Contact us to discuss your needs and minimum order quantities.